Terms of Service

1. General Terms

1.1. These Terms of Service govern the use of our website and mobile application (collectively called the "Platform") and define the legally binding terms on which you access, browse, register or otherwise use the Platform to enjoy our services. The terms of use apply to all "Users" of the Platform including guest Users.

1.2. By using our Platform in any manner, you confirm that you accept these Terms of Service and that you agree to comply with and be bound by them.

1.3. You understand that a breach of any of these Terms of Service may result in your rights to use the services on the Platform being restricted, suspended or withdrawn.

1.4. We may amend these Terms of Service at any time. Please check this page from time to time to take notice of any changes we make, as they will be binding on you.

1.5. If you do not agree to these terms of Service, please do not access this Platform or use the services.

2. What Luster is/Services

2.1 Luster is a marketplace that connects customers with independent, third-party car wash shops, mechanic shops, and individual operatives ("Partners").

2.2 The Partners offer, on the platform, the following services: car wash at the Car Wash Shop, on-demand mobile wash at the customer's destination, mechanic services at the Mechanic workshop, emergency mechanic service at a roadside, tow service, and detailing services at the Detailing Shop ("Services").

2.3 Partners are independent businesses or individuals, not our employees or agents. We are responsible for operating the App, processing payments, and verifying Partners before they can list on Luster; Partners are responsible for the quality and performance of the Services they provide.

3. Accessing our Platform and the Services

3.1. We do not guarantee that our Platforms or any of the Services will always be available, uninterrupted or fault-free. We will not be liable to any User of the Platform if for any reason the Platform is unavailable at any time or for any period.

3.2. We do not guarantee that our Platform or any content on it will be free from errors or omissions.

3.3. You are responsible for making all arrangements necessary to have access to our Platforms and for ensuring that all persons who access the Platform through your User profile are aware of these terms of service and they comply with them.

4. Eligibility and your account

4.1. You must be at least 18 years old to create an account.

4.2. In order to create an account, you must provide a full name, email address (optional), and telephone number. On the same page, you have the check a box to agree to our terms of service and privacy policy by tapping the 'Continue' icon and signing up for our service. A one-time password will be provided to the User upon signing up.

4.3. For Partner, you must provide business details and a government-issued ID on the 'Partner with Luster" tab.

4.4. You are solely responsible for keeping your login details confidential and must not disclose or share them with anyone. You will be responsible for all activities and orders that take place using your login information. In the event of theft, loss or unauthorised use of a user's password or account, you must contact us immediately at Lusterng@gmail.com.

4.5. Once you create an account, you will be able to select Partners of your choice, book your service(s).

4.6. As a User, you:

1. represent and undertake that all account information provided is accurate, up-to-date, honest and not misleading;
2. commit to updating your account information as and when it changes; and
3. accept sole responsibility for any direct or indirect adverse consequences caused by the inaccuracy of this information or failure to update this information.

4.7. The information submitted to create or update an account constitutes proof of your identity. We reserve the right to verify, at any time, the accuracy of the information provided and to ask you for any additional documentation for the purpose of identity verification.

4.8. You can decide at any time to terminate your account, in which case your details will be deleted from the Platform, subject to our Privacy and Retention policies.

5. Bookings and payment

When you book a Service, you'll see the price before confirming. Payment is required upfront, before your booking is confirmed. Bookings sit in a pending-payment state, holding your slot for a short window (10 minutes, or 15 minutes for Premium members), until payment is verified. If payment isn't completed in that window, the slot may be released to someone else.

All payments made on our Platform are processed by a third-party payment processor, which provides a gateway for online payments.

In order for Users to successfully make an order, payment for orders can be made through the following ways:

1. through a debit card, or
2. through bank transfer
3. any other payment methods/channels our payment service partners may provide from time to time.

5.4. The payment processor is solely responsible for all payment transactions consummated on our Platform.

5.5. The service fee (for use of platform) can be accessed at the checkout page.

5.6. The total price is stated in the offer at checkout and is due for payment when the book is made.

5.7. In the event of any price change for whatever reason, you will receive a notification on the Platform, informing you about the relevant change. You will be required to accept the updated price before proceeding with the order.

5.8. By creating an account, you agree to be bound by these terms of payment.

6. Rescheduling

You can reschedule a confirmed booking to a different available slot, at no charge, as many times as you need, right up to the original scheduled time. We do not offer refunds for completed payments, including for missed or unsatisfactory bookings, except where required by applicable law.

7. Luster Premium/Fleet Plans

7.1. Luster Premium is an optional, paid monthly subscription that renews automatically each month until cancelled. The benefit currently provided to Premium members is an extended payment window (15 minutes instead of 10 minutes) to complete payment on a booking before the held slot is released to another User. Luster may change or add to Premium's benefits at any time; changes will be communicated in-app.

7.2. Premium is not cancellable from within the App at this time. To cancel, contact us at Lusterng@gmail.com or manage your subscription directly through our payment processor. Cancelling stops future renewals only — it does not refund any part of the billing period already paid for.

7.3. A company may set up a Fleet Plan account, funding a shared pool of wash credits for its employees, either through a recurring monthly subscription or a one-time prepaid top-up, managed by the company's designated account manager.

7.4. If an employee is removed from or leaves a company's Fleet Plan, their access to the shared credit pool ends. No individual portion of the shared balance is allocated or refunded to that employee.

7.5. If a company deletes its Fleet Plan account while on recurring billing, the account manager is solely responsible for cancelling the recurring subscription with our payment processor. Deleting the Fleet Plan account within the App does not, by itself, stop future charges from that subscription.

7.6. By subscribing to Luster Premium or setting up a Fleet Plan, you agree to be bound by this Section and by Section 5 (Bookings and payment) above.

8. Intellectual Property

8.1. We and our Vendor partners own all intellectual property rights in the Platform and any materials published on it. These rights are protected under applicable intellectual property laws in Nigeria, and all such rights are reserved. You may only access and use the materials for personal use, and you may not otherwise reproduce, distribute, publicly display or modify without a license to do so from us.

8.2. We own or are the licensor of all rights, titles, and interests, in and to the Platform, including all rights under patents, copyrights, design rights, trade secrets, and any and all other proprietary rights. Any disassembling, decryption, extraction, re-use, re-engineer, reverse engineering, copying or more generally any act of reproduction, representation, transmission or use of any of these elements, in part or in whole, without our authorization is strictly prohibited and may result in legal action.

8.3. If you believe the content of our Platform may have infringed on your intellectual property rights in any manner, kindly contact us at Lusterng@gmail.com and we will immediately take steps to stop or remedy such breach.

8.4. You acknowledge that words and terms used to describe any service listed on the Platform were provided to us by the Vendor Partners. Luster will not be liable for any inappropriate or inaccurate use of service names on this Platform. Kindly contact us if you believe a service has been wrongly described, and we will immediately take steps to remedy the same.

9. Partner payouts

In onboarding your details on the Platform, you will be required to add your bank account details to receive payouts. Payouts for completed bookings are reviewed and released by Luster. They are not automatic or instant, and there is currently no self-service way to request one from the App. Payouts are sent via our payment processor's transfer system to your provided bank account within 1 – 2 business days. We are not responsible for delays or failures caused by your bank or our payment processor.

10. Limitation of Liability

10.1. Nothing in these terms of service excludes or limits our liability for personal injury arising from our negligence or fraudulent misrepresentation or any other liability that cannot be excluded or limited by Nigerian law.

10.2. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may otherwise apply to our Platform or any content on it, whether express or implied.

10.3. We assume no responsibility for the content of websites linked to our Platform. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

10.4. As a User, please note that we only provide our Platform for domestic and private use. You agree not to use our Platform for any commercial or business purposes without our prior written consent, and we have no liability to you for any loss of profit or loss of business opportunity when our Platform is used for such purposes without proper consent.

10.5. To the extent permitted by the law, Luster shall not be liable to you for any indirect, punitive, incidental, special or exemplary damages arising out of your use or inability to use our Services.

10.6. We are not liable for any damage which may be incurred by you from unauthorized use of, tampering with, or access to your Luster account.

10.7. Luster is not liable, and you agree not to hold Luster liable for any damages or losses resulting either directly or indirectly from:

1. delays or disruptions in our Services, software, and Platform;
2. your use or inability to use or access our Services or Platform;
3. a suspension of or other actions taken with respect to your Luster account;
4. any access or use of our Services in a manner that is inconsistent with these terms of service or any error, inaccuracies, losses or omissions in or to any data provided to us.

10.8. Luster will not be liable to any User for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable arising in connection with use of or inability to use our Platform.

11. Indemnification

11.1. You agree to indemnify, defend and hold Luster harmless against any loss, damage, liability and claim due to or arising out of your:

1. Use or misuse of our Services;
2. breach of these terms of use or any applicable law.

11.2. We reserve the right at your expense to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defence of such claims.

12. Restricted Activities

12.1. Our Platform must be used only for lawful purposes. You must not and must not allow another person to use it for any purpose other than for which we made it available.

12.2. As a User of our Services and Platform, you agree not to use them:

1. in a way that breaches the provision of any applicable law or regulation;
2. in a way that is not authorized by us or detrimental to us;
3. for any fraudulent purpose or act (including the provision of false identification); and
4. to modify, adapt, decipher, disassemble or reverse engineer any of the software making up a part of our Platform.

13. Electronic Communication

13.1. By accessing and using our Services, you consent to receiving electronic communications, and that all notices, disclosures and other communications we provide to you electronically through emails or displayed on our Platform satisfy any legal requirement for written communications.

13.2. You agree to the use of electronic signatures, contracts, bookings and other records and to the electronic delivery of records of transactions initiated or completed by you. You waive the rights or requirements of any law in any jurisdiction which require original signature, or delivery or retention of non-electronic records.

14. Severability

If any of these terms of service are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by Nigerian law.

15. Personal Data

The company collects and processes Users' personal data. For further details on how your data is processed and used by us, every User is encouraged to read the Platform Privacy Policy. For the avoidance of doubt, we do not share your details with any other third parties except as detailed in our Privacy Policy and as legally required for the fulfilment of your booking.

16. Sanctions of Breaches

16.1. In the event of any fraud, breach of these terms of use or violation of applicable laws or regulations, we reserve the right to take any appropriate measure, including, without limitation:

1. suspending or terminating access to all or part of the services of the User who committed the breach; or
2. alerting all relevant authorities and taking legal action.

17. Disclaimers

The App provides "as is" and "As Available". Luster disclaims all representations and warranties, express, implied or statutory, not expressly set out in these terms. Luster makes no representation of having an existing relationship, engagement or commitment with any of the Vendor Partners listed on the platform. In addition, Luster makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability or availability of the Services, or that the Services will be uninterrupted or error-free. You agree that the entire risk arising out of your use of the Services remains solely with you, to the maximum extent permitted under applicable law.

18. Dispute resolution and governing law

These terms of use are governed by Nigerian law. In the event of a dispute regarding the validity, interpretation and/or execution of these terms, the parties submit to the exclusive jurisdiction of the Nigerian courts.

19. Changes to these Terms

We may update these Terms from time to time. We'll notify you of material changes in-app or by other reasonable means before they take effect. Continuing to use the App after changes take effect means you accept the updated Terms.

20. Version Control

These Terms of Service were last updated in September 2026.